Send chat messages to your practitioner

This article is for PATIENTS. For practitioner articles on chat, please read our articles on sending chat messages to your practice group or patients.

With Halaxy Chat, you can easily message your practitioner for quick questions and follow-ups, giving you faster access to care. If your practitioner has this feature enabled, you’ll be able to send and receive messages directly through your Halaxy patient portal.

Note

Chat availability depends on your practitioner’s settings, so check with your practitioner to see if this option is available for you.

Send and read chat messages in your patient portal

To open the chat page, on the sidebar, click Practitioners > Chat.
The chat page is only visible when a practitioner has started a chat conversation with you.
Click the sort ascending icon or sort descending icon to change the sorting of your conversations (oldest or newest).
When you receive new chat messages, you receive chat notifications via the speech bubble icon in the topbar.
Practitioners may disable your chat feature at any time.